Frequently Asked Questions

Welcome to Mauritius Yellow Pages (MYP).

Our aim is to connect buyers and sellers with the least possible clicks to bring you the most accurate results.  We are using the latest technologies available on the market, blended with innovation and our will to give you the finest services. The result is just terrific!

We are proud to present to you what will change the way you look upon your market. Check our services, compare us to our competitors (we don’t mind!), you will understand right away that this is something not to be missed. MYP is more than just a Classified Listing page.

Heavy investments were made so that this new package is made available to Large,  Medium and Small Businesses in Mauritius at affordable rates. However to be able to make optimum use of our services, you need to properly understand the different features of MYP. They have been made as simple as possible, for everyone to understand even if your knowledge of technology is not extensive. No gimmicks, no hidden costs, you pay what you sign up for.

Feel free to contact the Yellow Team for assistance, we will be delighted to reply to any of your queries.

The General FAQ attempts to answer general questions that you may have on yellow.mu, its products and services. While we have taken special care to cover all aspects, if you are unable to find your answer, you can always contact us.

General FAQ

The General FAQ answers general questions that you may have on yellow.mu, its products and services. While we have taken special care to cover all aspects, if you are unable to find your answer, you can always contact us.

What are the benefits of MYP?

MYP enhances the visibility of your business to the many thousands of people who visit the MYP network on a daily basis. Various types of plans have been carefully crafted for you, such as our Classic, Classic+, Premium, and Premium+ listings. You can display your Logo, Social media links, Google maps location, Photo gallery and many other additional details. You can naturally also expect to benefit from an increase in traffic to your website, leading to more sales and more brand awareness. Through our mobile apps, we also offer you the possibility of being available to your customers even when they are offline. Our prices start at only MUR 49/month for a paid listing.

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How much does a Listing cost?

The cost of the various plans of MYP have been designed with the idea of making it affordable for everyone, whether you are a small, medium or large business. Marketing is made easy. You will find the Business Listing price list here.

MYP Listing Cost

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Are there any additional charges?

No There are no additional charges. Unless you chose to upgrade or add branches.

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Can I have my business listed on MYP without having a membership account?

No. To be able to list your business on yellow.mu, you need to first register yourself as a Member, which is a free feature.

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What does “Claim your business” mean?

Claim your business is the way for you to take control of your business details. We already have a database of businesses, if yours is in there, you simply need to claim it. That will be the first step in taking control before upgrading to any additional services of yellow.mu.

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Steps in adding your business?

Create an account to become a member. After becoming a member you can add your business. You will then receive a confirmation of registration via email. After receiving the verification email; fill in your business details and your business will be listed generally within 48 hours.

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Can I edit information?

Definitely. You can change your data if you see there is a mistake in it or you have wrongly input data, you can change your listing as often as you want. We give you full control over your information.

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Can my account get deleted?

Yes. our account can be deleted by the support team of Yellow.mu. Reasons for getting deleted would include but are not limited to, the following: cheating (usually noticed from unusual statistics), not filling in your website address when you sign up, not uploading your banner to our system in a timely manner (3 weeks), not putting our code on your site in a timely manner, use of competing banner programs on the same page as our banner or any other abuses that would alter the results of the system. Please follow our Terms of Service.

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What does case sensitive mean?

It means that information being entered - usually for usernames and passwords - are recognised as being in uppercase or lowercase or a combination of the two. For example  if you create your password as 'mYp' but when you next go to login you use 'myp' as a password, it will not be recognised. The system will detect the ‘y’s’ are different..

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How do I get my business on Yellow Mobile?

You need to upgrade your listing to a Premium account  to access this service.

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What can Mauritius Yellow Pages do for my business?

As a Business Listing subscriber you will  benefit from the increased exposure of your businesses and gain access to great new marketing tools.
The yellow.mu business directory is viewed by thousands of potential customers every day, and every subscriber can upgrade their listing to obtain more brand exposure, advertising and sales tools.
Other marketing solutions to increase your branding, sales, search rank results are only clicks away.
You may consult a Customer Service Representative to enquire about the benefits of a Yellow.mu listing and all of the features and services.

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What is Mauritius Yellow Pages?

We are MYP Online Marketing Ltd that is operating the Yellow Pages Company of Mauritius. We have published the online Yellow Pages Business directory since 1996. Every day thousands of people, Mauritians and Foreigners, search and view business listings on the Yellow Pages Online directory of Mauritius.

We offer our subscribers upgrades and additional services ranging from online advertising, search marketing, payment and booking solutions for integration of their web pages and/or their dedicated business listing and more.

All these services are to help businesses to brand, increase their visibility online, reach potential customers and improve their online sales.

For additional information, kindly visit;

  • Business Listing
  • Advertisement
  • Marketing
  • Tourism
  • Web development
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Become A Member FAQ

Become a Member of yellow.mu takes a matter of minutes and it opens the door to many opportunities.

How to become a Member of MYP?
  1. Go on yellow.mu
  2. Click on Join us
  3. Fill the forms.
  4. Receive your Username and Password Via email.
  5. Confirm your account.
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What do I benefit from becoming a Member of MYP?
  • Access to coupons.
  • You can list your business.
  • Get free access to our YellowMail, communicate with businesses.
  • Receive periodical discounts for Mauritius Yellow Pages Products and Services.
  • Participate in yellow.mu lucky draws.
  • Get access to countless information concerning several industries.
  • Be informed when yellow.mu is organising seminars and conferences.
  • Get privileged prices from our International Partners.
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How much does it cost?

A Member account is FREE. We also have a FREE business listing “Classic Listing”, however if you wish to have enhanced features, which will include innovative services from our International partners, then you will need to upgrade to a paid listing.

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Claim your Business FAQ

Claim your business is essentially for people whose business is in our  database and they want to take control of it. Claim your business is taking possession of your online listing and having the opportunity to update your data. It is free.

How do I claim my business on Yellow.mu?

This is simple. Either you check if your business is listed as unclaimed or you have received an email from yellow.mu, recommending that you claim your business.

  1. f your business is found on yellow.mu and you have not claimed it, you will see a link below the company name "Claim Your Business", in which case you:
    1. click on the link and setup your Business Administrator Account. Refer to FAQ section "Business Account Administrator" for assistance.
    2. The Business Account Administrator setup process includes email verification. In case you do not see the email in your inbox; make sure that you check your junk mail folder and whitelist yellow.mu.
    3. Once a Business Administrator Account has been created, you chose to set up a business listing. Refer to FAQ section "Business Listing" for assistance.
  2. If your business is not found on yellow.mu, you can simply click on the "Join Us" link found in the upper righthand corner of www.yellow.mu to set yourself up as a Business Account Administrator followed by creating your business listing.
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What is Claim your business?
When your business is already listed in our database and you want to have control over your listing then you should claim your business. Its free.
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Setting Up a Business Listing FAQ

Setting up a business listing is relatively easy. This is where you input the relevant information so that you can list your business on yellow.mu

What is the cost and how difficult is it to set up a business listing?

A MYP Classic Listing is FREE. It is very easy to claim or set up a listing.

  1. The basic particulars are those you will find on a business card.
  2. Mandatory fields in addition to the basic particulars include;
    1. Business Registration Number (BRN
    2. A short and precise description of your core business i.e. "Selling quality computer and communication devices and related accessories". Not exceeding 80 characters.
    3. Selecting trade categories from MYP list.
    4. Keywords are generated from the categories. In case you need a specific keyword which is not listed, you can request this at the time of submission.
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Are there other business listing options?

Yes. You can upgrade to a paid listing. Such listings enable you to include additional information including visual, marketing and sales tools such as vouchers, dedicated banner advert and integrated e-commerce to mention just a few.

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Is it difficult to setup a paid business listing?

No, but it helps to prepare the information and visual materials needed for the respective plan chosen. Follow the following steps and your business listing will be easy to set up and be live in no time;

  1. View the different sample business listings and choose one.
  2. From the MYP business listing Service Table you will find the information and visual materials you need for the respective listing. You can also request a MYP business listing preparation checklist, or request assistance from an MYP customer service staff.
  3. It is important to note that you can upload missing information or visual material any time during or after the setup. Only the Classic listing fields are mandatory to setup up any business listing.
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Can MYP help me if I/We are not confident setting up a business listing OR do not have all the materials?

Of course we can assist. If you have the information and visual material, we can setup the administrator account and business listing for a nominal setup fee of MUR 250. If you do not have the materials we have the editorial and graphic staff to create the needed materials and descriptions.

Contact our customer service centre and they will identify the level of assistance needed and provide a quotation.

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What type of visual materials can I upload to my business account?

Within the business account you will have clear indication of the sizes and format. Generally, all images of less than 500kb in a jpg format can be uploaded for the following sections:

  1. Logo (download a sample),
  2. Cover Photo (download a sample),
  3. Photo Gallery (download a sample)
  4. Profile Photo (download a sample)

The reason we limit the file size to 500kb is for optimal loading speed. It is important that your business page has as short as possible loading time. If possible it is even better if the jpg is progressive. A person with general knowledge of graphics will be able to save the image as progressive. Other visual or graphic options for your Premium and Premium+ listings are;

  1. YouTube link can be included in the field "Video".
  2. Dedicated Banner Creation (download a sample).
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How do I renew my subscription or service?

It is the customer's responsibility to assure that renewal or monthly service fee is paid in time. Mauritius Yellow pages (yellow.mu)may issue a reminder.

There are two types of service renewals; monthly and yearly. To avoid service interrupted funds is to be cleared on MYP's account Bank, Merchant and Mauritius Post minimum;

2 bank days prior to end of month for monthly renewal.
15 days prior to expiration for yearly renewal

This is especially important for advertisement service, as this service is in high demand, and any available inventory may be allocated to other customers.

There are three payment options for monthly payments;
Standing order for bank transfer.
Recurring debit of credit card.
Monthly payment at Mauritius Post
Note: Discount as from 10% up to 25% can be obtained on "Yearly subscription or Services commitment".

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Business Account Administrator FAQ

Firstly Mauritius Yellow Pages needs to know who is authorised by the business to claim/set up the business account on www.yellow.mu. Knowing whom we must contact on any subject related to the business listing, may it be customer care related, technical or recommendations for improvement of business listings, is essential.

Why do I/We have to create an account administrator?
Firstly, MYP (Mauritius Yellow Pages) needs to know who are authorised by a business to claim/setup and business account on www.yellow.mu. Secondly, knowing whom we are to contact on any subject related to the business listing, may it be customer care related, technical or recommendations on improve of business listing thus, enhanced first hand impression for potential customer visiting the listing.
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Why do I need to enter my birthday?

Firstly, we need to confirm that you are of legal age. Secondly, most people appreciate a greeting from friends and family. We at MYP like to seize the opportunity to celebrate our customers birthdays too, so each month we will conduct a draw among the birthday celebrators.   

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YellowMail FAQ

YellowMail is a free feature where business communications can be sent through our platform. Your customers can send business oriented communications to you either by providing their name or anonymously.

What is YellowMail?

YellowMail is an easy way for members of yellow.mu, to contact businesses, obtain quotations and conduct general communication with a company that is listed on yellow.mu.

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How does YellowMail works?

YellowMail is an internal mailing system. If you do not access your account daily, YellowMail will notify you, as soon as you receive communications through our system.

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Why would I use YellowMail?

YellowMail is an easy online communication tool between consumers and businesses. YellowMail has an option for consumers to communicate anonymously. Consumers do not always want to provide all their contact details just to obtain information or a quotation.

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I have a business, why would I want to communicate through YellowMail with an anonymous consumer?

Any respectable and transparent company will understand that in today’s online era spamming and unsolicited email, have become an annoyance. Many consumers simply do not want to provide their email or other personal details to obtain information from a company. Today's customers have several additional email accounts to counter spamming on private email. MYP support and encourage customer to research services/products and prices before committing to a purchase.

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How can we use YellowMail when our business policies stipulate that quotations or price list are provided?

All Yellow Members have the option of communicating with a company through YellowMail anonymously or to include their details. If a company apply good business practices and has nothing to hide, they will have no issue with providing product information and price lists without collecting the customer's details. Moreover, to assist companies to promote and sell online; MYP have several sales tools available, as part of yellow.mu paid business listings, such as coupons, dedicated banner adverts or e-commerce integration to mention a few.

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A banner advert is a form of advertising that is placed in specific locations of a website, ideally they are placed where they are more visible. People are making use of the internet much more than 10 years ago, therefore you may need to adapt and change your marketing strategy to stay on trend.

A web banner advert is intended to attract traffic to a website by linking the advert to the website of the advertiser. MYP with it is extensive network, create high quality and fully optimised banners for your business.

We currently have three types of banners. Static banner, Animated Banner and Flash banner or Swish. Tick "Order Now" to get your own banner and complete the online form.

Max Initial File Load Size: 40 KB

Max Additional Initial File Load Size for OBA Self-Reg Compliance: 5 KB

Max Animation Frame Rate: 24 fps

Maximum Animation Length: (i.e. Flash) 15-sec,m/p>

Size of banners on web site

Leaderboard : 728 x 90

Vertical Banner : 240 x 400

How long before my marketing campaign should I send my banner?

A minimum of 3 office days.

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How do I put the banner code on my Web Page?

You will get a snippet of HTML code to use on your pages (the code will show the network banners). Simply you have to paste the code in, upload your pages and you're ready to go!

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What are the cost for MYP to design banners for my business?

Price-Table

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Banner exchange is an exchange of banners between two websites. For us to provide an optimum service, there are a few points that you need to understand. Choosing your zones is very important, it is the choice you are making that will determine what will be displayed on your own website and also the website where you want to display your banners. If you are offering web services, you would probably not want the banners of your potential competitors to be displayed on your website. So it is important for you to choose your zones. For example, it may not be appropriate to advertise on a "greeting e-cards" website where most of the visitors are coming to send e-cards, hence have not much in common with the audience that you are targeting. Your banner advertising campaign would be more effective if targeted to an IT professionals' forum for instance.

How do I start or join Yellow.mu Banner Exchange?

Joining Yellow.mu Banner Exchanges is easy and free. Just start by reading this and then click on the "I agree" link.

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How big should my banner be?

Your banner should be 240X400 pixels and less than 40kb in disk space. However we  strongly recommend that your banner does not exceed 35kb to optimise its loading time.

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Can I have an animated banner on this exchange?

Yes, you can.

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How does Yellow.mu Banner Exchange help me?

Yellow.mu Banner Exchange is a free feature that can increase traffic to your site. For every two banners you show on your site, your banner will be shown on someone else's site thus making Yellow.mu Banner Exchange a 2:1 ratio. This is a proven tool for effective advertising.

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That sounds great. But am I obligated to stay with Yellow.mu Banner Exchange?

Absolutely not. You can request to have your account removed whenever you want. It's up to you.

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Alright, I am at the login page, now what?

Great. enter a username for your account. Then enter your secret password and write it down. Remember, the password is case sensitive.

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Social Media FAQ

Social Media is a common part of the modern era. Being connected to your customers is important for your brand. Social Media is no longer a social tool used only by teenagers but it is a rampant feature of this century. Many business owners know this, but due to time constraints they are unable to use this tool which could give them multiple advantages.

At yellow.mu. we have the expertise and tools to ensure a good online presence for your business on various social media platforms such as LinkedIn, Twitter, Facebook and YouTube. We have perfectly crafted strategies to address your key social media needs. When properly linked, in simple terms, your business will benefit from an increase in traffic, which will lead to more brand awareness, more sales and ultimately higher profits.

Yes, you can. In today’s world of communication, getting connected is important, we offer you the facility of listing your Social Media profiles on yellow.mu. A simple click can ultimately make users jump straight to your Social Media channels.

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Which Social Media platform can I list on my MYP account?

Facebook, YouTube, Google+ and LinkedIn. We expect to broaden our reach to other social media platforms in the near future.

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I have a business, am very much interested with Social Media, but I don’t have time. Can MYP help?

Yes, we definitely can. We have a social media package to create and maintain your business on social media platforms, we take responsibility for your social media presence, with periodic reviews, where we will evaluate your needs, develop quality content, graphics and we post your content. We have packages that are tailored for your needs.

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How to benefit from MYP Social Management?

You should first contact our customer service team and we will guide you through the process. Contacting customer service can either be done by Phone, Email, Skype or Yellow Mail. We will then set up a course of action that will define how we will manage the presence of your business on Social Media.  We propose a well defined customised strategy which fits your business.

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Which Social Media platform can MYP manage for my business?

Facebook, Twitter, Google+, LinkedIn and YouYube. If you wish to have a  presence on some other Social Media platform not on our list, kindly inform us, and we will endeavour to make that happen.

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Yellow Bill FAQ

We have taken special care to make our prices affordable, and there are many ways for you to settle your yellow bill. You can either make a cheque payment and post it to MYP Online Marketing or a bank transfer using the invoice number as reference. An invoice will be generated for accounting purposes. Moreover if you have requested the Yellow Pages team to set up the business listing; our bank details will be provided in the order form for bank transfers.

How will I know that it's time to renew my listing subscription?

You will be notified at least a week before you need to renew your listing. It will generally be around a year after you subscribed since your package is valid for one year.

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Will interest be charged if payments are not made on time?

No interest will be charged for late payment however your account will be deactivated for failing to comply with Yellow payment practices. If you have a record of paying in time, then we can grant a grace period.

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Can I ask for a refund if am not satisfied?

Yes, within 60 days of subscribing.

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What are the advantages of paying on a yearly basis?

If you opt for a yearly subscription, you can benefit from a 15 to 25% discount, depending on the subscription you have chosen.

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How can I effect payment and obtain an invoice for my accounting?

A: Invoices are generated at the time of selection of service and payment;

  1. When you set up your online account; you will select your business listing plan and if needed additional services. Next two steps are;
      1. A summary of services and their cost. As you move to the next step you approve the selected options/services
      2. You will then have several payment options;
        1. Cheque
        2. Bank transfer – Online or Offline
      3. As you chose your payment mode;
        1. Details and instructions will be displayed, and
        2. Upon accepting the Terms of Services and Use, you will be able to;
          1. Process online payment and proceed to final step.
          2. Process offline payment later, and proceed to final step.
        3. As you proceed to the final step, an invoice will be sent to you with further information and/or instructions.
        4. In case you have not received an invoice, check your junk folder and spam filter, make sure that Yellow.mu is white listed. If you still have not received our invoice, contact MYP's Customer Service Centre.
  2. If you have requested the Yellow Pages team to set up the business listing; an invoice will be provided directly.
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Do yellow.mu products and services contain Value Added Tax (VAT)?

As a company that aims to provide a platform for the business community to promote and sell online (e-commerce); MYP Online Marketing Ltd cannot be held liable to collect or pay VAT (Value Added Tax) for the vendor. We highly recommend that all vendors adhere to the tax regulations and apply good business practice.


As our international partners' services, solutions, products are promoted worldwide excluding VAT and when sold VAT is added according to the respective country where the purchase is taking place; all MYP Online Marketing prices are displayed excluding VAT. The VAT will be displayed on the invoice facilitating VAT registered businesses to claim incoming VAT.

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What rate does MYP use for foreign currency?

International partner pricing are in various currencies mainly Euros and US Dollars, in which case the respective currency will be display with indicative MUR price. Purchase is conducted by:

  1. Cheque or bank transfer; the board purchase exchange rate of MAU Bank applies.
  2. Credit Card (e-commerce) the exchange rate of the card issuer applies.

For MYP Online Marketing's own products and services, a monthly fee option will only be available for recurring credit card payment.

Any MYP Online Marketing services/solutions with a monthly fee of less than MUR 2,500.00 will be charged yearly where the client chose to effect payment by cheque or bank transfer.
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Google Map.

Google Map is a way for you to make your business visible to potential customers with the exact location displayed on a map. Customers not only get your exact location but are also advised on how to get to your business premises by different transport means. Customers find it easier to come to you especially if they are far from your location and do not know how to get there.

Can i update my Google Map location?

Yes, you can easily update your location by editing this specific section.

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How do I put my business on Google Location?

When the Google Maps page opens on Yellow.mu, a map of Mauritius will be visible. Find your location on the map, then you use the red arrow and place it on your business location. For example if you are from Rose Hill you need to browse the address within the Rose Hill region. Once you place the red arrow on the location/address, your longitude and latitude will be automatically saved. Please contact our customer service team if you require any assistance with this feature.

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Which Package enables me to use Google Map?

“Classic +” and above. 

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